1. Q: What kinds of products do you offer?
A: We are mainly on parts for jaw crushers and cone crushers and also impact crusher and hammer crusher spare parts.
2. Q: What kind of materials are using for the products?
A: We supply wear parts with various manganese content and for jaw crushers and cone crushers mostly the 13% and 18% manganese steel.
3. Q: What's the maximum single weight that can be casted, What is your processing capacity per day ?
A: The single weight that can be casted at one time is 10 tons. The capacity is 35 tons per working day.
4. Q: What information do we need to provide to you in order to confirm our parts order?
A: For standard parts, just provide us the drawing No. so we could confirm the exact parts.
For non-standard products, provide us your drawings or detailed specifications for our technical staff could make the drawing.
6. Q: May we visit the factory?
A: Yes, you can visit the factory during working days and our sales team would be happy to assist you.
It is possible, to take the high speed train from Shanghai station to the factory and we would pick you up at train station or airplane station in Shanghai.
7. Q: If your product has inferior quality or quality problem after we use them what happens next?
A: First, you have to provide us photos of the problem part and also provide photos of the machine so we can see how the part was installed and gather other necessary information to define the cause of the problem.
If it is indeed a quality problem of the product itself, we would offer compensation to you and also figure out solutions to avoid this kind of quality problem in the future. If the problem is caused by clients, we would provide the technical suggestions to avoid same problems.
For any questions about product prices, please contact our customer service. We look forward to hearing from you.
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